Help Centre

Frequently Asked Questions

Everything you need to know about PCP claims, the FCA investigation, and how The PCP Team works.

Eligibility

You may be eligible if you took out a PCP (Personal Contract Purchase) or HP (Hire Purchase) car finance agreement between 2007 and 2024, and the dealer or lender did not disclose the commission they received. This applies to cars, motorbikes, and vans financed through a dealership.

The Claim Process

Fees & Payments

FCA & Legal Context

Still Have Questions?

Our team is happy to help. Get in touch and we'll respond promptly.

No Win No Fee

If your claim is successful, our fees will be deducted from the compensation recovered. If your claim is unsuccessful, you will not be required to pay our fees. A fee between 15–30% (exclusive of VAT) applies, dependent on the level of redress secured.

You have the right to cancel this agreement within 14 days without charge. If you cancel after the 14-day cooling-off period, reasonable fees may apply for work already undertaken. Full details of our fees and terms will be provided before you proceed.